Frequently Asked Questions

We do our best to deliver your order within 5 to 7 business days from the order date. All orders placed before 12:00 PM are shipped the same day.

Shipping is FREE for orders over €69.

Once we receive your payment, your package is handled by one of our carriers. Orders placed before 12:00 PM are shipped the same day.

Delivery takes an average of 5 to 7 business days. If you haven’t received your package yet, here are some possible reasons: You entered an incorrect or incomplete address during checkout. You were not home during the delivery attempt. Delivery delays may occur during holidays or peak periods. If you experience any issues, please contact us at contact@clinique-regenhair.com.

Absolutely. Once your order is placed, you will receive an invoice and a payment confirmation via email. You can also access all your invoices and order details in your account.

Before shipping, we carefully secure all products with bubble wrap and other protective materials. However, damages may occur due to mishandling by the shipping company. If this happens: If the package is visibly damaged, take a photo before opening it, placing the invoice next to it. Take photos of any damaged products showing that they are unusable. Send these photos to our team at contact@clinique-regenhair.com.

Our team works hard to ensure that orders are shipped from our warehouse to your doorstep within 5 to 7 business days. However, delays may occur due to high order volumes, holidays, or extreme weather conditions. How are packages shipped? Orders placed before 12:00 PM are shipped the same day. Once your package is handed over to the carrier, you will automatically receive an email with your tracking number. If you do not receive a tracking number within 24 hours, please contact us at contact@clinique-regenhair.com.